Gutscheine (Vouchers)

The Gutscheine (vouchers / gift certificates) page is where you issue gift vouchers, look up an existing code, and check what has already been redeemed against it. Vouchers sold here are redeemable at the Kasse as a payment method, and the redemption history shown on this page is your audit trail for who used what when. You will use this page when a guest buys a gift voucher at reception, when someone calls asking for the balance on a code they received, and occasionally when you need to deactivate a code that has gone astray.

How to find it

In the sidebar, under Finanzen (Finance), click Gutscheine. Issuing and deactivating vouchers requires tenant-admin rights — staff can view the list but not create or deactivate.

What’s on the page

Create voucher section

A small form at the top of the page for issuing a new voucher.

• Value (CHF) (required) — the face value of the voucher.
• Recipient name (optional) — the name of the person the voucher is for. Useful for lookups but not enforced at redemption time; whoever has the code can use it.
• Expiry date (optional) — leave blank for a voucher that never expires.
• Create button — issues the voucher. CampOne generates a unique code and shows it in a success message you can copy.

Voucher list table

One row per issued voucher:

• Code — the voucher code in monospace font, copyable.
• Original value (CHF) — the value at issue time.
• Remaining value (CHF) — what is left after any partial redemptions.
• Status badge — Active (green), Expired (grey), Used (blue, balance zero), or Partially used (yellow).
• Recipient — the recipient name, or — if not set.
• Expiry — the expiry date, or — if none.
• Actions — View / Expand opens the detail modal; Deactivate is available on currently active vouchers.

Detail modal

Clicking View or expanding a row opens a modal showing the full voucher record.

• The voucher code, original value, and remaining value.
• Recipient name and expiry date.
• Redemption history — a table of every successful redemption: date, transaction ID (linking back to Transactions), amount used, and remaining balance after that redemption.
• Deactivate — changes the status to inactive without deleting the record. A deactivated voucher cannot be redeemed but stays in the list for the audit trail.

Common workflows

Issue a new voucher at reception

1. Open the page.
2. Type the value in CHF.
3. Optionally enter the recipient’s name and an expiry date.
4. Click Create. CampOne generates a unique code and shows it on screen.
5. Copy the code into your gift card, voucher template, or email to the guest.

Look up a voucher’s balance

1. Find the voucher in the list — by code or recipient.
2. Read the Remaining value column for the live balance.
3. Open the detail modal if you want to see how the balance was used.

Redeem a voucher

Redemption happens at the till, not on this page.

1. Build the cart on the Kasse.
2. Tap Pay and pick Gutschein (Voucher).
3. Enter the voucher code.
4. CampOne validates the code, checks the balance, and applies up to the total due.
5. If the voucher does not cover the full total, the modal asks you to pick a second method for the remainder.
6. Submit the payment. The redemption is recorded against the voucher and shows up in the detail modal here, plus in Transactions.

Print a voucher

CampOne does not currently produce a designed gift-voucher PDF from this page. The standard workflow is to copy the code from the success message into your own gift card or voucher template (Word, Canva, an email message) and hand or send that to the guest. Talk to your CampOne contact if you need an automated voucher print.

Deactivate a voucher

1. Find the voucher.
2. Click Deactivate on the row, or open the detail and use the deactivate button.
3. Confirm. The status changes to inactive and the voucher can no longer be redeemed.

Use this when a voucher has been lost, when there has been a payment dispute on the original purchase, or when a guest asks to cancel an unused voucher.

Tips and gotchas

• Codes are case-sensitive. Type the code exactly as printed when you redeem it at the till.
• Codes are unique per tenant. No two vouchers in your tenant share a code.
• Vouchers are immutable after creation. You cannot change the value, recipient, or expiry once issued — to correct a mistake, deactivate and issue a new one.
• Partially used vouchers stay active. A voucher with a remaining balance is still usable until the balance hits zero.
• No expiry means no expiry. Leaving the expiry date blank issues a voucher that never expires. Pick a date deliberately if you want a time limit.
• Failed redemption attempts are not in the history. Only successful redemptions show up — if a guest claims a code “didn’t work”, check the code character by character first.
• Deactivation is not deletion. A deactivated voucher remains in the list as a historical record. There is no way to fully remove a voucher.

Related pages

• Kasse — where vouchers are redeemed.
• Transactions — voucher redemptions appear in the POS transaction journal.
• Products — vouchers are not products in the catalogue; they are a separate object managed only on this page.
• Daily close — voucher sales and redemptions are reflected in the expected totals at end of day.
• Sidebar tour — where the Gutscheine entry sits in the Finanzen group.