Setup

After consultation we configure your site in CampOne. This phase usually takes one to three weeks and runs alongside your day-to-day operations. Most of the work sits with us; your effort is roughly 4 to 8 hours of follow-ups and approvals spread across the whole setup.

What we set up together

1. Pitches and map

We import or draw your pitch map:

• from a survey plan (DWG, PDF) — precise positions
• from an aerial photo (e.g. Swisstopo) — fast and good enough for most sites
• from an existing sketch — often the reality at smaller sites

We then place pitch types, infrastructure (sanitary blocks, power pillars, water taps, playgrounds), and sectors. You sign off the map in a preview before go-live.

2. Rates and seasons

We configure your pricing structure:

• Seasons (pre, peak, post) with the matching dates
• Rates per pitch type (Standard, Comfort, XXL …)
• Per-person prices (adults, children, infants)
• Extras (electricity, dog, end-cleaning, laundry pack)
• Discounts and promotions (early bird, last minute, regulars)
• Tourist-tax rates per municipality and age group

For complex models (e.g. different rates for camping-club members) we work with you to find a pragmatic mapping.

3. Bank details and payment

• Swiss QR-Bill with your IBAN or QR-IBAN
• TWINT integration with your merchant ID
• Optional credit cards (Stripe, Datatrans, Worldline)
• camt.054 import for automated payment matching

If you don’t have a TWINT merchant contract yet, we help you apply — typically 2 to 5 working days.

4. HESTA integration

• registration as a data submitter with the Federal Statistical Office
• your operator identifier (BUR number)
• test report with synthetic data
• approval by FSO

CampOne usually handles the technical registration on your behalf — you just sign a power of attorney.

5. Branding

• Logo in several resolutions (for invoices, confirmations, website widget)
• Colours (primary, accent, background) for the online widget and guest portal
• Font (default or your own webfont)
• Languages (DE, FR, IT, EN — as needed)
• Texts for confirmation e-mails, arrival info, T&Cs

We provide standard templates that you can adopt or replace with your own wording.

6. Users and roles

We create the accounts for your team:

Role	Permissions
Owner	Full access including audit trail and user management
Manager	Bookings, invoices, reporting — no user management
Reception	Create and edit bookings, check-in/-out, payments
Bookkeeping	Invoices, payments, reporting — no booking edits
Read-only	View only (e.g. for fiduciaries)

Roles can be customised when the standard ones don’t fit.

Test access

Once configuration is in place, you receive full test access. You can:

• create test bookings and produce invoices
• preview the online widget on your website
• generate the HESTA report with test data
• walk through training material with realistic data

Test bookings are deleted before go-live — you start production with a clean database (or with the migrated data if you wish).

Effort on your side

We try to keep your effort low. In practice we need:

• bank details and logo (one e-mail)
• rate overview as an existing document (PDF/Excel)
• pitch list with numbers and types
• 2–3 follow-up calls of 30 minutes each
• sign-offs (map, rates, branding)

Usually nothing more.

Timeline

Week	Step
1	Pitch map + pitch types
1–2	Rates + tourist tax + seasons
2	Payment + HESTA + branding
2–3	Test access, training prep, data migration

For urgent timing (e.g. season starts in two weeks), we compress to about 10 working days.

What you have after setup

• a production-ready CampOne tenant
• an embedded online widget on your site (initially on a test subdomain)
• all staff with their own logins
• your own branding for confirmations, invoices, and the guest portal
• a verified data flow to HESTA, TWINT, and your bank

The next step is data migration.