Consultation
CampOne onboarding starts with a personal consultation — by phone, video call, or on site. We get to know your site, discuss your current workflows, and identify which modules matter most for you. The goal of the consultation isn’t to sell you a finished product but to agree on a scope that will actually create value rather than become a burden.
Who should attend
Section titled “Who should attend”On your side: the person who runs reception today — usually the owner or a reception manager. For larger sites we recommend including:
- the person responsible for bookkeeping
- if you run a restaurant or shop: the hospitality lead
- if you have an in-house IT contact: that person
On our side a single onboarding contact will accompany you all the way from the first consultation through to go-live and beyond. You won’t speak to a different person each time.
Duration and format
Section titled “Duration and format”A first consultation typically runs 60 to 90 minutes. On-site visits we plan for around 3 hours, because we want to see the site, the pitch layout, the sanitary facilities, and the reception setup ourselves. The consultation is free and non-committal — you only leave with a contract if you explicitly ask for one.
Typical topics
Section titled “Typical topics”| Topic | What we cover |
|---|---|
| As-is assessment | How do you currently book, invoice, and report? Which tools do you use? |
| Pain points | Where does time disappear today? Where do mistakes or misunderstandings happen? |
| Goals | What should change after go-live? What’s “nice to have”? |
| Module choice | Booking, pitch map, billing, HESTA — what you need now, what can wait |
| Add-ons | Channel manager, dynamic pricing, restaurant, infrastructure |
| Languages | Which languages matter for your guests? |
| Timeline | Realistic steps to go-live, including data migration |
| Training | Who needs what depth — front desk, bookkeeping, management |
What we’d like to know in advance
Section titled “What we’d like to know in advance”To make the consultation efficient, we send a short list of questions before the meeting:
- number of pitches and rental units
- number of reception staff and seasonality
- current system (software, Excel, paper)
- channels you book through today (Booking.com, ACSI, your own site, …)
- special situations (multiple sites, club memberships, long-term campers)
You don’t need to prepare anything that takes effort — a rough estimate is enough.
Outcome
Section titled “Outcome”Within 5 working days after the consultation you receive:
- Written summary of the discussion and requirements
- Recommended module scope with rationale
- Indicative timeline to go-live
- Binding offer with prices and contract length
- Setup plan with concrete next steps
Until you accept the offer, nothing happens on your side — no data hand-off, no technical preparation, no announcements to your team.
What follows
Section titled “What follows”Once you accept the offer, the setup phase begins. In parallel we discuss data migration so your existing data is ready by go-live.
Tips for a productive consultation
Section titled “Tips for a productive consultation”- Have a current booking list to hand. A short list of the next 30 bookings helps us understand your reality concretely.
- Bring reception staff in. The people behind the counter every day know the pain points best — and will be the daily users of CampOne.
- No “silly” questions. If something is unclear, ask — onboarding mistakes mostly come from quiet assumptions, not from open questions.