Booking Management Overview
Booking management is the central module in CampOne. It covers the full lifecycle of a reservation — from enquiry through confirmation to check-out. Whether the booking comes in by phone, email, or the online widget, it ends up in the same view and follows the same rules.
The drag-and-drop calendar is your daily workspace: you see your occupancy at a glance, move bookings, swap pitches, and get overbooking warnings before they turn into problems. Multi-pitch bookings (family + friends across several pitches) are managed as a group and billed together.
What you’ll find here
Section titled “What you’ll find here”| Page | Content |
|---|---|
| Calendar | Drag-and-drop, filters, multi-select, keyboard shortcuts, overbooking warnings |
| Online widget | Embedding, availability rules, design, conversion tracking |
Who uses what
Section titled “Who uses what”- Reception lives in the calendar — creating bookings, moving them, check-in and check-out
- Bookkeeping opens individual bookings to see invoices or payments
- Marketing / management look at the online widget and its conversion tracking
- Guests only see the widget and the guest portal, not the internal calendar
Booking lifecycle
Section titled “Booking lifecycle”A typical booking moves through:
- Creation — online widget, phone, email, or channel manager
- Confirmation — automatic after deposit, or manual by reception
- Pre-check-in — guest captures data in the guest portal
- Check-in — reception scans QR code or captures manually
- Stay — consumption items (electricity, restaurant) post to the booking
- Check-out — final invoice, payment, pitch release
- Archival — data stays in the audit trail; personal link removed after the legal retention period
Prerequisites
Section titled “Prerequisites”For this module to be productive, the following must be in place:
- Pitches and pitch types configured
- Rates maintained
- at least one payment method (TWINT or Swiss QR-Bill) active
These steps are part of onboarding.
Standard rules
Section titled “Standard rules”The following rules apply directly from booking management:
- Minimum stay per pitch type and season
- Arrival window (e.g. Saturdays only in high season)
- Cancellation policy (full refund, partial, none)
- Maximum party size per pitch
- Concurrent multi-bookings (allowed for family groups, blocked otherwise)
Where these rules are maintained is described in detail on the sub-pages.