Guest Portal Overview
The guest portal is the digital touchpoint for your guests. After booking they get a personal link where they can fill in check-in details, view the invoice, trigger TWINT payments, and download documents like the payment slip or HESTA confirmation.
The portal reduces reception load significantly: ID details, vehicle plate, and tourist-tax info are already captured when the guest arrives. The integrated loyalty programme recognises returning guests automatically and grants discounts or preferred pitches without manual admin. The portal is fully multilingual (German, French, Italian, English).
All content can be branded with your logo and colours.
What you’ll find here
Section titled “What you’ll find here”| Page | Content |
|---|---|
| Check-in & check-out | Advance capture, QR-code entry, express check-out, late arrival |
| Loyalty | Returning-guest detection, tiers, reactivation e-mails, reporting |
| Multilingual | Languages, detection, your own texts, translation management |
Who uses what
Section titled “Who uses what”- Guests are the primary audience
- Reception benefits from pre-captured data and shorter check-in times
- Marketing maintains texts, photos, and loyalty communication
- Bookkeeping sees portal payments directly in the calendar
Touchpoints
Section titled “Touchpoints”The portal accompanies the guest throughout the stay:
| Phase | What happens in the portal |
|---|---|
| After booking | Confirmation, arrival info, advance check-in |
| Before arrival | Reminders, directions, weather forecast (optional) |
| Arrival | QR code for barrier and reception |
| Stay | Site map, running invoice, restaurant pre-orders, issue reports |
| Before departure | Final invoice preview, TWINT pre-payment |
| Departure | Express check-out, receipt, review |
| After departure | Newsletter, season preview, loyalty status |
Access
Section titled “Access”The portal is reachable two ways:
- Personal link in the confirmation e-mail (no password needed)
- Own login with e-mail + password (for regulars with booking history)
After 24 months of inactivity the login is deactivated (see nDSG) — the portal is then only reachable via the booking link.
Prerequisites
Section titled “Prerequisites”- Branding (logo, colours, texts) configured in setup
- Languages activated
- at least one payment method for portal payments (typically TWINT)
Optional but strongly recommended:
- ID scanner at reception (for guests arriving without advance check-in)
- QR-code barrier system (for self-service entry)
Privacy
Section titled “Privacy”Anything a guest enters in the portal is stored nDSG-compliant — Swiss hosting, encrypted, with audit trail. Through a footer link in every e-mail the guest can request access, rectification, or deletion of their data.
Content uploaded by the guest (e.g. ID scans) is deleted automatically after 12 months; other data follows the legal retention periods.
Branding
Section titled “Branding”The portal picks up from your branding:
- logo (header)
- primary colour (buttons, links)
- accent colour (highlights)
- background / header images (optional)
- font (optionally a custom webfont)
That’s all it needs — the portal should feel part of your brand without you having to design pixels.