Help (Hilfe & Anleitung)

The Help page is the first place to look when you are not sure how to do something in CampOne. It collects short, expandable how-to sections for each major area of the product (bookings, calendar, kasse, reporting, settings, guests, billing), launches the guided product tour, lets you reset onboarding, and gives you a form for opening a support ticket with the CampOne team.

It is intended to live alongside this documentation site rather than replace it. The in-app sections are short and contextual; for in-depth reference you will be linked back here to docs.campone.ch.

How to find it

In the sidebar, open the Support group at the bottom and click Hilfe & Anleitung (Help and guide). The page is visible to every authenticated role. There is also a small ? button in the top-bar of every page that launches the guided tour for the screen you are currently on — that is part of the same system but bypasses this hub.

What is on the page

A page title at the top, then an accordion of help sections, then the support-ticket form, then a button to reset onboarding.

Help sections

Each section corresponds to a sidebar area. They are gated by feature flags, so a section will not appear if the matching feature is off — for example Kasse (POS) is hidden for tenants that do not have the POS module.

Typical sections include:

• Dashboard — what each widget shows and how to read the occupancy colours.
• Buchungen (Bookings) — creating, editing and cancelling reservations.
• Kalender (Calendar) — drag-and-drop, multi-pitch bookings, blocking dates.
• Kasse (POS) — opening the till, taking payments, end-of-day close.
• Rechnungen (Billing) — issuing invoices, sending reminders, QR-Bill.
• Stellplätze (Sites) — managing pitches and types.
• Dachboden (Storage) — long-term storage compartments.
• Ankünfte (Arrivals) — the printable arrival/departure list.
• Gäste (Guests) — searching and editing guest profiles.
• Meldescheine (Registration cards) — HESTA reporting and police compliance.
• Jahresplätze (Annual pitches) — seasonal contracts.
• Pauschalgast (Long-stay flat-rate guests) — flat-rate stays.
• Berichte (Reports) — Swiss-specific operational reports.
• Einstellungen (Settings) — the settings hub.
• Aufgaben (Tasks) — the internal task board.

Each accordion expands to a short numbered guide. Where a guided overlay tour exists, a Tour starten (Start tour) button launches it; you are taken to the relevant page and pop-up bubbles point at the controls. A Mehr lesen (Read more) link opens the matching page on this documentation site for the long form.

Support ticket form

Below the accordion sits a card titled Support-Ticket erstellen (“Create a support ticket”). Use it to send a question or report a problem to the CampOne team.

• Title — required. Short subject (“Booking cannot be created”).
• Description — required. As much detail as you can give: what you tried, what you expected, what actually happened. Include the booking reference if relevant.
• Priority — low, normal, high. Use high only for things that are blocking work right now.

After submission, the conversation continues in the Support inbox — see that page for replies and attachments.

Reset onboarding

A Setup-Wizard neu starten button at the top of the page (visible to tenant_admin) re-shows the original onboarding wizard the next time the page reloads. Use this to revisit the initial-setup steps, not to wipe your data — it does not delete anything.

Common workflows

Find out how to do something quickly

1. Open Help.
2. Expand the section that matches the area you are working in.
3. Read the numbered steps. If you want more depth, click Mehr lesen to open this docs site.

Take the guided tour for the calendar

1. Open Help, expand Kalender.
2. Click Tour starten. You are taken to the calendar and a series of bubbles points at the controls. Click Next to step through, Skip to dismiss.

Open a support ticket

1. Scroll to Support-Ticket erstellen.
2. Fill title, description and priority.
3. Submit. You will see a confirmation, and the thread shows up in the Support inbox where the CampOne team replies.

Re-run onboarding for a colleague

1. As tenant_admin, click Setup-Wizard neu starten at the top.
2. Confirm. The wizard reappears on the next page load — useful when handing the system over to a new manager who wants to walk through the initial steps.

Tips and gotchas

• A guided tour can break if you navigate away mid-tour. Restart it from the Help page if the bubbles disappear.
• Not all sections have an in-app tour; those without simply show step-by-step text and the Mehr lesen link.
• Sections and steps may be slightly out of date relative to the latest release — the Changelog and the docs site are the authoritative source for what has changed recently.
• Embedded videos rely on an external service. If a video does not load, the written steps still work.
• The reset-onboarding button only re-shows the wizard; it does not undo any settings you already saved. It is safe to click.
• For sensitive issues — payment failures, guest data, GDPR / nDSG requests — open a support ticket rather than asking in chat. The ticket route is logged for audit.

Related pages

• Support inbox — the thread view for tickets you have opened
• Changelog — recent product changes that may explain why something works differently than the help text shows
• Sidebar tour — quick reference to every entry in the sidebar